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FAQ

Do you offer " free, in home, measure and quote"?

Oz Blinds does not offer free measure and quote. If you follow our easy to understand How to Measure instructions, you will find that measuring your own windows is really easy. If you still, after reading our measuring instructions, have any questions regarding window measuring please do not hesitate to get in touch with us and we will help you.

Where are your blinds manufactured?

We offer a selection of Australian Custom Made Blinds as well as International Custom Made Blinds.

Do you deliver blinds outside of Australia?

No orders for delivery outside of Australia will be taken.

Are your blinds compliant with Australian Child and Safety Law?

Yes, all blinds sold trough Oz Blinds must comply with Child and Safety Law.

Can I order a blind of smaller or larger size than what you have on your website?

The blind size limits on our website represent the smallest or largest possible size for each blind. Blind size restrictions are based on maximum fabric size, the overall recommended blind size and manufacturing capabilities.

What type of payment do you accept?

We accept Visa, Master Card, PayPal and Direct Deposit.

What are your trading hours?

Oz Blinds website is open for trade 24 hours 7 days a week. Our office hours are Monday to Friday 9am - 5pm. Our office is closed on Saturday and Sunday and all enquires received on these days will be processed on Monday.

How do I take measurements?

For the information on how to take measurements, please visit our "Hot To Measure" page.

What happens if my order is damaged in delivery?

Do not worry. If upon arrival the box that contains blinds is visibly damaged do not sign for it and they will be returned back to our warehouse. Once they arrive at the warehouse we will inspect them and then we will make new blinds for you. They will be treated as “urgent” so it won't take long before you get them back at your house.

What happens if there is no one at home at the time of delivery?

In the case you did not provide us with an alternative address and you are not at home at the time of delivery, delivery driver will leave you address of their nearest depot where you can go and pick up your blinds from.

Do you offer Colour Samples?

We strongly recommend ordering a sample of the blind fabric that you are interested in. Colours displayed on the screen of your computers monitor may not accurately represent the actual blind fabric colour. We try and do our best to colour correct each scan as accurately as possible, but we cannot guarantee the colour accuracy. We charge 1 dollar per sample, but once you decide to purchase your blinds, the money spent on samples will be deducted from your final purchase price.

How do I contact your customer service?

For the information on ways to get in touch with us, please visit our "Contact Us" page.

How long does it take to receive my order?

Please keep in mind that our blinds are custom made and they are not made until you order them.
The waiting period is approximately 10 - 17 working days.

What does it mean "Custom Made"?

Custom made means that the blind you order will be made just for your window using the window measurements you have provided us with. We do not sell ready-made blinds.

When will my credit card be charged?

Your credit card will be charged at the time of placing your order.

Why are your custom made blinds better than ready-made blinds which I can get at some local retailers?

Oz Blinds custom made blinds have better quality, bigger colour and material range than any other ready-made blinds. They will be made according to your window measurements and as a result of this they will fit your window better. The superior production processes as well as premium materials that will be used by our factories will help extend the life of your blinds. We are confident that our blinds will add to the value and appeal of your home.

Do you keep a record of my credit card details?

We do not keep a record of your credit card details.

How do you use my personal information?

We take your privacy and security of the personal information you have given us very seriously. Any personal information that we collect about you is used only so we can process and deliver your order. For more information on how we use information you provide us with, please read our Privacy Policy.

Can I return my purchased blinds?

We only sell custom made blinds that are made to the size of your window. They cannot be returned or exchanged except if they are a subject of warranty claim. Once your blinds enter production they cannot be cancelled or modified. If you follow our How to Measure instructions we guarantee that your blinds will fit your windows perfectly. Sometimes mistakes can happen and if we make a mistake we will either repair or replace the blind that is the subject of a claim at no cost to you. If it happens that you have made a mistake while ordering or measuring, please contact us and we will try to help you. Depending on the type of error, the blind(s) may be altered or we could have it remade for you at a discount price.

Where can I find blinds maintenance info?

You can find all relevant maintenance information on our website ozblinds.com.au by visiting an individual blinds page and clicking on Maintenance Info button. For all further enquiries regarding maintenance information or if you experience difficulty in finding maintenance information, please get in touch with us and we will be happy to help you out.

Can I order one blind now and then get matching blinds later?

Dye lots can vary slightly between orders. Blind Fabrics do occasionally get discontinued, so ordering matching blinds that will go with the one you have already purchased could prove to be hard or impossible. The best thing to do, if you wish to have the same blinds on all windows in a particular room, is to order all your blinds at the same time.

Can I change or cancel my order?

If you need to change or cancel your order you will need to notify us by 5 PM the following business day (from the day you purchased your blinds). After this time your order will enter manufacturing process and changes or cancellations won’t be possible. Email requests for changes or cancellations will not be accepted unless you have received email reply with our acknowledgment of the requested changes or cancelations. Changes may be subject to additional charges depending on the type of change you wish to make (i.e. buying different type of blind or fabric, etc…). All cancellations that are made in due time will be refunded in full.

Why my Timber Venetian blind sample does not exactly match my timber venetian blinds?

This is because wood is a natural product and not a man-made material so you can expect to see some grain or colour variation in slats and this is particularly the case with stained wood. This colour and grain variation will give your timber blinds that naturally rich look.